FAQ

How long will it take for me to receive my shipment?

Orders placed PRIOR TO Sunday at 11:00PM PST are fulfilled and will arrive by Thursday/Friday. Orders placed after AFTER Sunday at 11:00PM PST will arrive on Thursday/Friday of the following week. Our delivery dates are only estimates and are not guaranteed. Freshness is our top priority which is why we only ship out on Mondays to ensure that packages don't get held up on the weekends in transfer warehouses.

I have a question about my order, who should I contact?

The fastest way to get a hold of us is to email hello@whalebirdkombucha.com and our friendly support staff will get right back to you as quickly as possible.

I believe that my order was damaged in transit - what should I do?

Email hello@whalebirdkombucha.com with a description of the contents of your package, along with pictures of the damage and our friendly support staff will get right back to you as quickly as possible.

What is kombucha?

Kombucha is a bubbly, probiotic tea made with a green tea or black tea base, and fermented with a SCOBY (symbiotic culture of bacteria and yeast) and sugar. The result is a tasty beverage that is tart and slightly sweet.

Is it good for you?

Yes! Kombucha contains a rich mixture of live culture probiotics and beneficiary acids which work together to improve digestion, build immunity, and provide a natural and healthy energy boost.

Is Whalebird Kombucha alcoholic?

Due to natural fermentation, our products may contain a trace amount of alcohol (<0.05%). If you are concerned about alcohol intake for personal or religious reasons, you might want to avoid drinking our kombucha. Ask your doctor about drinking kombucha if you are pregnant.

Is Whalebird Kombucha organic?

Whalebird Kombucha uses 100% organic ingredients.

How much should I drink?

Everything should be consumed in moderation, but most importantly, listen to your body. We recommend 16oz per day.

Is Whalebird kombucha shipped with styrofoam & an ice pack?

We have chosen to use an alternative form of packaging and shipping for our kombucha that doesn’t require our cans to be shipped cold. You may be thinking “shouldn’t kombucha be refrigerated all the time?” and the answer is, well, kinda. Talia, our wicked smart scientist, has done extensive shelf life testing in order to ship our cans with the lowest carbon footprint possible which is why you don’t see any styrofoam or one way cold packs in this box. Her tests show that Whalebird Kombucha can last several days out of the refrigerator without compromising quality or flavor.

Where is Whalebird Kombucha based out of?

Whalebird Kombucha is brewed in San Luis Obispo, California. Next time you find yourself in the central coast please come by for a full tasting of our flavors!